About A1 AI Agents

Last Updated: January 29, 2026

A1 AI Agents Inc. (“A1 AI Agents,” “Company,” “we,” “us,” or “our”) operates the Agent Teammate AI platform and related websites, applications, and services (collectively, the “Service”). We value your privacy and are committed to protecting personal information.

This Privacy Policy describes how we collect, use, disclose, and protect personal information, and the choices you may have regarding that information. By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, do not use the Service.

1. Scope and Roles (Customers vs. End Users)

1.1 Business Service / Real Estate Use

Agent Teammate is primarily designed for businesses and real estate professionals (e.g., agents, teams, brokerages) and their authorized users (collectively, “Customers”).

1.2 When We Act as a Service Provider (Processor)

In many cases, we process personal information on behalf of our Customers, as instructed by them (for example, information about leads, contacts, clients, and communications managed within the Service). In these situations, the Customer acts as the controller, and we act as a service provider/processor.

If you are a lead, client, or end user interacting with a Customer using Agent Teammate and have questions about how your information is used, you should contact that real estate professional or brokerage directly.

1.3 When We Act as the Controller

We act as the controller for personal information processed for our own business purposes, including account administration, billing, security, product improvement, and marketing.

2. Personal Information We Collect

2.1 Information You Provide

• Account and profile information: name, email, phone number, business details, login credentials, and settings.
• Communications: messages, support requests, feedback, surveys, and social media interactions.
• Customer content: notes, tasks, CRM records, contacts, messages, call summaries, and property-related information.
• Billing information: billing contact details and transaction metadata. Payment details are typically processed by third-party processors.

2.2 Information We Collect Automatically

• Device and connection data: IP address, browser type, operating system, device identifiers, and language settings.
• Usage data: pages viewed, time spent, feature usage, navigation paths, and interaction patterns.

2.2A Location Information

Agent Teammate may collect approximate or device-based location information in accordance with Canadian privacy laws, including PIPEDA. Location data is collected only with user consent or where necessary to provide Service functionality.

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to enable core functionality, remember preferences, analyze performance, support security, and assist with marketing where applicable. You can control cookies through your browser settings.

2.4 Information from Third Parties

We may receive information from service providers, integration partners, and public or referral sources where permitted by law.

3. How We Use Personal Information

• Provide and operate the Service.
• Improve, develop, and enhance features.
• Ensure security, compliance, and fraud prevention.
• Send service-related and marketing communications, based on consent.
• Create aggregated or de-identified analytics data.

4. How We Share Personal Information

We may share personal information with service providers, integrations you enable, professional advisors, and authorities where required by law. We do not sell personal information.

5. AI Models and Data Processing

Agent Teammate may use AI models provided by third parties to generate outputs. We do not use Customer Content to train general-purpose AI models unless explicitly stated otherwise.

6. Data Retention

We retain personal information only as long as reasonably necessary to provide the Service, comply with legal obligations, maintain security, and enforce agreements.

7. Security

We use administrative, technical, and organizational safeguards to protect personal information, though no system can guarantee absolute security.

8. Your Privacy Choices and Rights

You may request access, correction, deletion, or portability of personal information, subject to applicable law. Requests can be submitted using the contact details below.

9. International and Cross-Border Transfers

Personal information may be processed in Canada, the United States, or other jurisdictions where our service providers operate, with appropriate safeguards in place.

10. Data Breach Notification

If a data breach poses a real risk of significant harm, we will notify affected individuals and authorities as required by law.

11. Children’s Privacy

The Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision.

13. Contact Information

• A1 AI Agents Inc.
• Email: legal@a1aiagents.com